Return & Refund Policy
At citizenglamour.com, we want your shopping experience to be smooth and satisfying. Our return policy for Cash on Delivery (COD) orders is designed to ensure fairness for both our customers and delivery partners.
1. Check Before You Accept
Customers are requested to check the product at the time of delivery.
If you notice any issues such as:
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Wrong item delivered
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Damaged or defective product
You can request an immediate exchange.
2. If You Choose to Return
If you decide not to keep the product (for personal preference), you may return it at the time of delivery.
In this case, the delivery charge must be paid by the customer.
3. Return Conditions
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Return must be initiated at the time of delivery only.
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Once accepted, products cannot be returned later, unless there’s a valid defect.
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Items must be in their original condition, with tags and packaging intact.
4. Non-Returnable Items
The following items cannot be returned:
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Items marked as “Final Sale”
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Customized or personalized products
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Products damaged after delivery due to misuse
For any questions or concerns, feel free to contact us via our customer support.