Return and Refund Policy
Last Updated: 1 November, 2023
Thank you for shopping at Citizen Glamour. We strive to provide high-quality beauty gadgets, smart technology devices, and makeup items. However, if you are not entirely satisfied with your purchase, we’re here to help.
### Returns
You have [2] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must include the receipt or proof of purchase.
Please contact our customer service team at admin@citizenglamour.com to initiate the return process. Once your return is approved, you will receive instructions on how to return the item.
### Refunds
Upon receiving your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
### Exchanges
If you need to exchange an item for a different one, please contact our customer service team at admin@citizenglamour.com. You will be responsible for any price difference and shipping costs associated with the exchange.
### Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
### Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at admin@citizenglamour.com. We will work with you to resolve the issue and provide a replacement or refund as necessary.
### Contact Us
If you have any questions on how to return your item to us, contact us at admin@citizenglamour.com
By shopping at Invite Shop, you agree to the terms outlined in this Return and Refund Policy. We appreciate your business and aim to ensure your satisfaction with every purchase.
Thank you for choosing Citizen Glamour.
Citizen Glamour
admin@citizenglamour.com